Wrapping Up 2024: A Year of Innovation and Connection

As 2024 comes to an end, we celebrate a year of transformation, collaboration, and forward momentum. At Alii, this year has been about creating meaningful progress—whether through innovative features, stronger partnerships, or more ways to support our clients. Together, we’ve turned challenges into opportunities and built a foundation for an even brighter future.

Here’s what made 2024 truly extraordinary:

‍

Introducing Game-Changing Enhancements

This year, we focused on delivering innovations that empower organisations to save time, improve accuracy, and operate seamlessly. Here’s a quick look at a few key highlights:

• Supplier Onboarding Form: Streamline and speed up adding new suppliers.

• Staff Reimbursements Module: A seamless experience for employees with better oversight for administrators.

• Invoice Exception Queue Visibility: Quickly spot and resolve issues.

• Admin Audit Trail: Enhanced governance and accountability by providing a detailed record of changes made within Alii accounts.

• New Single Sign-On (SSO) Solution: Faster setup, with seamless user experience.  

• Improved Budget Management: Smarter reporting and tools for optimised budget management and financial tracking.

These upgrades reflect our commitment to evolving with your needs. And there’s more on the horizon! We have been working hard to complete work on our new Credit Card Reconciliation and Management module, designed to simplify and accelerate the reconciliation process. This intuitive module set for broader release in 2025, will help finance teams quickly match credit card transactions, ensuring enhanced accuracy and a more seamless reconciliation experience, making it easier to stay on top of spending.

Stay tuned for more updates as we continue to innovate and improve the way you manage your finances!

‍

Customer Success, Support, and Satisfaction

‍

At Alii, Customer Success is more than a function—it’s our core mission. It’s about building meaningful partnerships with our clients, aligning with their unique goals, and providing solutions that drive real impact. This year, we deepened our commitment to these relationships, working tirelessly to ensure Alii remains an indispensable partner in achieving success.

‍

We launched our new Customer Success Initiative

2024 saw the launch of our Customer Success initiative, led by Eileen Hayes, our inaugural Customer Success Manager. With over a decade of expertise, Eileen has been instrumental in guiding clients through smooth transformations. Her personalised support has already touched 1,421 one-on-one engagements, delivering tailored strategies to help clients unlock the full potential of Alii.

Our dedication to support doesn’t stop there. Over the past year, our team resolved 3,313 support tickets with an average first response time of just 30 minutes. Live chat became the channel of choice for many, handling 1,089 inquiries with speed and efficiency. Behind these numbers is a shared goal: delivering exceptional support that exceeds expectations.

We’ve also focused on continuously enhancing our knowledge base, ensuring clients have access to up-to-date, easy-to-follow resources. Throughout 2024, we expanded and refined our library of articles and tutorial videos, adding new guides and updating existing ones to address client feedback and evolving needs. These self-service tools empower users to find quick answers and practical solutions anytime.

Onboarding has been another key focus this year. We’ve streamlined the process to ensure a smooth start for every new client, providing clear guidance, hands-on support, and tailored training sessions. By focusing on the details that matter most, we help organisations get up and running quickly, setting them up for long-term success.

At the heart of all these efforts is client satisfaction—our ultimate measure of success. We’re proud to report a 98% satisfaction rate on rated support tickets, reflecting the trust and confidence our clients place in Alii. Together, we’re building stronger partnerships and creating lasting value.

‍

Engaging with Our Community

In 2024, we hit the road to attend 13 conferences across Australia and New Zealand, reconnecting with clients and partners while showcasing how Alii can make a difference.

We hit the road (and the skies) and travelled to:

• EREA Conference – Perth, WA

• ASBA QLD – Gold Coast, QLD

• ASBA VIC – Melbourne CBD, VIC

• SBM NZ – Christchurch, NZ

• FACTS Elevate – Gold Coast, QLD

• ASBA SA+NT – Murray Bridge, SA

• ASBA TAS – Orford, TAS

• ISNZ Conference – Christchurch, NZ

• ESA Conference – Inverloch, VIC

• ASBA WA – Busselton, WA

• CEBA Conference – Sydney, NSW

• ASBA NSW – Port Macquarie, NSW

• CSA Christian Schools Conference – Brisbane, QLD

These events were a fantastic way to share ideas, strengthen relationships, and meet fresh faces.

‍

Welcome to Our Growing Team

We’re thrilled to have added 9 talented individuals to Team Alii in 2024, ensuring we’re equipped to support not only our client's growth but the growth of our team.

• Alex – Full Stack Developer

• Christian – Full Stack Engineer

• Daniel – Support Consultant

• Eileen – Customer Success Manager

• Jeremy – Head of Technology

• Julia – Senior People and Culture Officer

• Kate – Head of Growth and Operations

• Kirsty – People and Culture Manager

• Thomas – Software Engineer  

We’re excited to see the amazing things this team will accomplish in 2025!

‍

Holiday Closure Information

Our team will be offline from December 24 to January 3 to recharge, but we’ll still be available for urgent support:

• For Emergency Support: Call 1300 692 544 (charges may apply).

• General Inquiries: Log a ticket at support@myalii.cloud.

‍

Looking Ahead to 2025

Thank you for being part of our journey in 2024. Your support inspires us to keep innovating and improving. Wishing you a joyful festive season—here’s to making 2025 even better, together!

Don’t forget to follow us on LinkedIn for updates and insights.