Support from people who know Alii inside out.
When you need help, you should be able to get it without jumping through hoops.
Our support team is here to answer questions, solve problems and help your team keep moving.
Real people when you need them. Helpful resources when you do not.
Support you can count on.
99%
Support satisfaction on rated tickets.
17 minutes
Average first response time.
99.3%
Live chat satisfaction.
Here for questions big and small.
Whether you are new to Alii or have been using it for years, our team is here to help you get more from the platform.
Ask a question. Work through a process. Get help when something does not look right.
You are not left to figure it out on your own.
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Support that works the way you do
From quick questions to ongoing guidance, there are plenty of ways to get the support you need with Alii.
Alii Assistant
Get quick, AI-powered answers while you work. Alii Assistant helps you find information, understand features and get moving again without leaving the platform.
Live Chat
Chat directly with our support team when you need a helping hand. Ask a question, share what is happening and get practical support from someone who knows Alii, directly in Alii.
Knowledge Base
Explore step-by-step guides, helpful articles and answers to common questions. It is an easy place to learn something new or refresh your memory.
Email or Call
Sometimes it is easier to talk things through. Email or call our friendly support team, and we will take the time to understand what you need.
Customer Success
Your dedicated Customer Success Manager understands your organisation and goals. They provide ongoing guidance, share helpful ideas and help your team get more from Alii.
Onboarding
Our onboarding team helps configure Alii around your organisation, approval structures and finance systems, giving your people the knowledge and confidence to get started.
The conversation doesn't end there.
The Alii Support Portal keeps your requests and previous support interactions together, so you can easily return to a conversation whenever you need to.
Those conversations help us too. The questions you ask and the feedback you share give us a better understanding of how your organisation works, helping shape the way we improve Alii and the support around it.
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More than software. People in your corner.
Support doesn't stop once you go live
Your relationship with Alii continues long after implementation. As your organisation grows, processes change and new people join, our team remains here to help you keep getting the most from the platform.
Whether you are introducing a new workflow, updating approval structures, exploring additional features or helping a new team member find their feet, you will have access to practical guidance from people who understand Alii and how your organisation works.
Through ongoing support, helpful resources and your dedicated Customer Success Manager ensuring you make the most out of Alii, we make sure your team feels supported at every stage, not just at the start.
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Frequently asked questions
Don’t see an answer? Reach out!